Dont have the item nor the payment. Read 1 more review about Mercari U.S. MW. Reply. Transaction goes as normal there isn't any contact from either side. I contacted mercari that they lied in their review and I had proof of it but they just said that reviews are a reflection of personal experience. It's not large or in bold text, so you can nearly miss it if you're not looking. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. Therefore, you need to make sure that the buyers/sellers are also reliable. Had this happen and they took it off! I received an unfair rating. After 6 years it finally happened a bad rating. and our The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Obviously you know nothing about the truth behind Mercari. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. I initiated a return. They say it s being reviewed. Reach out to us. These people who fenced have felonies for theft. Stop stealing from people. If the product does not exist or sold they should of removed it. OPENLY & FREELY! I only use account to sell stuffed animals. Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, I give this app 1 star and that is being generous. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. You cannot leave a negative review for a bad seller in that situation. This is the WORST customer service I have ever seen. The seller has no control at the delivery level and is not required to refund the seller. deception and unfair business practices. Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. Everyone who has stolen from me there STILL has accounts. Not holding my breath though, lol. I assumed it was a legitimate item and marked it received. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. Once you've confirmed the item is as described in the listing: 1. Search reviews. Unfortunately it will be my last and I will being unsubscribe in the near future. 4. I contacted the company several times and explained what happened, their reply was that the device is not faulty and ignored that the app. At the cost of those of us that have not stood up and challenged them. Thats crazy! If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. Regarding buying on MercariI have purchased a number of items (maybe 12?) Is there anything I can do? Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! Have you ever gotten a low rating for something unfair or stupid? I got screwed over for telling the truth. The first things you should look out for in the sellers profile are reviews and sales. I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. New tracking did not show up, so emailed again. Mercari I shipped my item in said condition, same day - within the same hour. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! Start selling on Mercari https://www.mercari.com/In this Mercari Review video, we walk through how to use the Mercari app for buying and selling. The S&P index shows Mercari in a steep downward decline. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. It's easy to ship items. The returned item, of course, never materializes. Never send items directly from the manufacturer (avoid drop shipping). Exactly what I had wanted at great price. The package was picked up by our regular USPS carrier on 9/28. I purchased 2 working computers, got one, it was dead. MY REVIEWS WILL NOT BE KIND. 140. New comments cannot be posted and votes cannot be cast. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. It is pointless for a buy buyer get rated. Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Its an unfair practice in my opinion. Payments are processed on the site, preventing fraud or scamming . I would have been compensated. For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. Read about their experiences and share your own! Thanks for sharing your experience with Mercari . On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. I am as I said no victim. Ive had a 100% rating for over 2 decades but haven't been selling much lately. When it arrived I tried it and it didnt fit. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. ', Press J to jump to the feed. Its not a good place to be a seller. Any outfit that locks you in this tightly cant be trusted in my opinion! And it was not cheap. Complete the transactions, and restore my account. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. Mercari steals your shipping insurance money. Avoid sellers whose listings lack enough details about their items. Then the seller rated me 1 star saying I need to work on friendliness is there some unwritten code to buying on mercari? I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. That goes both way. Sellers have no protections. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. But they give you 3 days to rate them. DO NOT EVER buy using this platform. do not sell on Mercari. Good info. Never had a problem with ebay! I have unsubscribed three times( documented). Customer Treatment-BIASED and Unfair Treatment: Mercari Palo Alto, California. Tip always ask questions and more pictures if needed The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. Having said that, we are unable to release funds until we can confirm delivery to the buyer Now of course I cant even leave feedback about this seller. Please refund my money back to my credit card ending in #7291. This company is nothing but a scam. They Lump together seller and buyer ratings to deceive you. They have ZERO support. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! I received an unfair rating. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. There's gotta be some way to dispute this right? Desired outcome: . yes, you can sell again. The action you just performed triggered the security solution. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. My package shows only the first shipped entry without any updates. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-1','ezslot_7',134,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-1-0');And the answer to the question, how safe is Mercari largely depends on how good you are at verifying your seller or buyer when dealing. Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. I received confirmation email. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. I ordered an item and they said they notified the seller and Im out my money because they never sent it. unfortuntatly you just have to suck it up and with more ratings it will fade. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips Any items sent without a tracking number are subject to cancellation, even if sent. Thoughts. 3. Sorry guys this is more of a rant I'm just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didn't even contact me and above that lied in their review. I understand that the resolution or answer given does not favor your end for now. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. Policies are misleading and they dont follow through with buyer protection. BUYER BEWARE! 45.55.41.53 Later I received a message that they don't have it. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . Terrible. For more details, visit Mercaris Prohibited items page. now returning it for no proper reason and they approved her request. But I lost a lot of time. Read full review of Mercari. Wow! She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. 1st time ordering and the last. Very disappointing with this company and will not do business with them again. Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. You have so many different sellers selling bootleg copies of movies and tv shows. For more information, please see our IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. What this business is doing to its clients! 9,130 followers. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. Also, what do you consider a proper reason? Mercari are money hunger scumbags. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. On the first, I never heard from the seller so I cancelled the transaction (4 days). Im a tad annoyed I gave them 5 stars now. Its still sitting in the original city and state of the seller. The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. Join the 157 people who've already reviewed Item Mercari. I received synthetic hair today not worth more than $10. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. Oanh Nguyen. Thank you for this article. Ugh, I'm sorry for that. I purchased an item on mercari on 11/09/2019. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. I now have to go through the process of rejected the charge on my credit card. Therefore, you have to ensure that the buyer/seller is trustworthy. Do not use them. Counterfeit items, misrepresented items. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. They wont do anything. Direct deposit is free if your transfer amount is over $10. Their policy lies. The report also shows that American households are . 198.71.227.44 In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. The exact size, colors, prints, measurements, etc. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. etc., etc.. I have done NOTHING wrong! Thanks for all the solid advice Arslan. Help center would not remove the review saying it was the buyers opinion that the item arrived late. Really? Click to reveal Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. As I said already in the post, everyone that is buying and selling stuff has to be careful. Hey Bob, I have had very good experiences with Mercari so far. Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. This website is using a security service to protect itself from online attacks. This is the first time purchasing on your site. There's nothing you can do. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. Mercari is NOT a safe place to buy. yep, they had potential, but its just a scam site. Press question mark to learn the rest of the keyboard shortcuts. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. Mercari doesnt go the extra mile to ban or punish scammers. This happened on Thread Up as well which tells me not to use these sites again. Seller listed a "brand new" camera. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. So much confidence in technology is sickening. Thank you Kitty for sharing your experience! You need to understand that Mercari is just a marketplace where buyers and sellers meet. Mercari executives including John Langerling are millionaires! Looks like absolutely nothing was done. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. Too many . I was told to wait it out for my return and would be able to file a dispute. Hey I'm Arslan, the guy behind Ecomsay. I have sold over 3,000 items on Amazon. Its not like I went over the time period I had to ship. Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him. My experience with Mercari as a seller, NO GOOD! New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. They actually follow through with their protection. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. Like that $20-$100 is really going to break you. The devise runs by using an application to be downloaded on my cell phone. I even sent their rap sheets. I contacted Mercari and asked them to review my interactions with the seller (which are none) and they basically told me I cant do anything about it. The seller kept asking me if I would like to cancel. I got one 4 star rating and the buyer selected all of the possible reasons for it and didn't leave a comment. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. Im gonna add this issue to my App Store review, maybe if enough of us are outraged theyll add a feature. In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. There is no reason for a seller to sell with them. Seller posted a confusing description. 5 Common Mercari Scams & How To Avoid Them. 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