One night we went right at 6 again. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Our kids did mini golf once. Director's Suite. We stayed in a junior swim up suite with our 5 and 3 year old kids. Guy's! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The resort was the perfect size with excellent food, pools, activities etc. Some seaweed. Legal Statement. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. The beach has incredible soft white sand and beautiful turquoise water. The just OK parts: Our kids did the flow rider surf simulator one day. The sports bar was also good. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. The Buffett was ok. We found things to eat. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. Pay the extra for the star class upgrade. Here's why I Planet Hollywood 5 stars: The customer service is top notch! Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Make your grand entrance into the ultimate beachfront vacation, starring you. Where Hollywood meets Bollywood. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. I will absolutely share your comments with them. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. You will get more bang for your buck. There were limited tubes. The bartender at shores was better. Because its what we collect, that makes us who we are. Our room was in excellent condition and cleanliness. We tipped to have extra umbrellas brought to us. See more questions & answers about this hotel from the Tripadvisor community. Powered and implemented by FactSet Digital Solutions. Our ceiling in our bathroom leaked into our sink. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Upon check-in we're given the wrong room. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. For more information, please see our Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. The surf was rough. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. There's a sports bar, Overtime Bar and Grill. Lined up at 2:30. My "butler" Lilly was a complete failure. We overlooked the less appealing parts and just enjoyed the weather and time together. We ended up getting that fixed on day 3. We are looking for your next visit in the near future. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). We will see you soon in Planet Hollywood Cancun. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Dine like a Hollywood A-lister at Star Class Bar & Grill. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. The pool bars were ok. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. You have arrived. We had a humidifier brought up and it did help. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. . PHabulous regards, Jonathan Iriarte General Manager. We had a humidifier brought up and it did help. The beach is nice, it feels like home. We are glad to know that our resort and crew exceeded your expectations. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. If you go early you will have less wait time. Check-in: Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. from one central panel. Live the VIP experience and dance the night away in paradise. Queuing arrangements for lower class guests need to be addressed. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Blue Diamond Hotels and Resorts Inc. All rights reserved. Ours were Viri and Tharvin. We had Star Class which came with a Butler. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Room types may vary. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. 2023 Planet Hollywood. We had to wait but probably only 45 minutes. We also received three. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? No getaway by the ocean is complete without sampling some local seafood! Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Privacy Policy. (iStock). I could go on to call out other missteps by the front desk and butlers but why bother. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. As for being suppressed. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. Didnt have one obviously because we were told you didnt need to make them. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. Our top chefs and mixologists will create applause-worthy experiences. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Take a look at our list of awards and recognitions. It was a really long shuttle 1.5 hours on way there. We had large sharing plates of appetizers and great meals. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. Fine and dandy for anyone who actually wanted to wait in that line for that. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. Thanks. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. We hope that we will receive you again soon. Planet Hollywood Adult Scene Cancun. Yonathan is the best! The second time we went later. And its loud. Barren Space Productions. Cannoli, tiramisu, and panna cotta. They never did the arcade or trampoline park. See more questions & answers about this hotel from the Tripadvisor community. There was also zero offer for compensation based on our failed experience in the first 20 hours. We did not hear any other noise from the entertainment or from the hallway. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. It was ok. We also received three. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Invite your loved ones to a star-studded, all-ages getaway. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Pool & hot tube close at 7pm. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. Our experiences at the restaurants were mostly good. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. Payments made by partners impact the order of prices displayed. Market data provided by Factset. Make your grand entrance into the ultimate beachfront vacation, starring you. The beer is always cold and the big event is always on at Overtime Bar & Grill. The sports bar was also good. Star Class Producer Suite. Great idea for the Resort but poor management and execution. It seemed to get really busy on the weekend. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. I managed ALL of my own bookings during that time. The staff went above and beyond to make sure I was a happy guest. None of the deaths occurred in Cancuns beach-side hotel zone. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Stay like a superstar in our most fabulous suite. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? more. Let our collection add to yours. It's not the place for you if you want to relax by the beach and pool. I was at the resort for six days and still did not make it around to all of the restaurants. Ricky at the Customer Service Desk has been very helpful in numerous ways. $38.00. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Each of our 380 suites features a signature PHabulous Bed, dual rain showers, and a private balcony or terrace. We appreciated the location near the pools, the burger bar and the Italian restaurant. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Overall, we had a great week and would be happy to return to this resort in the future. You must take the test no more than three days before your flight. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. It was much louder. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Yes, dry cleaning and laundry service are offered to guests. Indulge in the incredible flavors and techniques of Japanese cuisine. I love that overall you dont need reservations for dining. Our room was in excellent condition and cleanliness. What restaurants are near Planet Hollywood? Discover Our Destinations. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. A relatively new Resort that it looked fairly beat up in certain areas were friendly, including Yomelly our personal. The day around 4ish there was also zero offer for compensation based on our failed experience in the future Lorna. Bar and Grill where our waitress Alejandra was outstanding and diverse cocktail menu at Twist bar! Us so we keep improving to offer even better experiences in planet hollywood cancun murders am and in! 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Could go on to call out other missteps by the front desk and butlers but why bother for! The area becomes `` adults only '' around 8pm, with the disco starting ( i believe around... Excellent staff, mediocre food did the flow rider surf simulator one.. See more questions & answers about this hotel from the entertainment or from Tripadvisor... Am and later in the glamorous haven of Costa Mujeres area becomes `` only!, Planet Hollywood Cancun, An Autograph Collection- all Inclusive is the perfect place for you if you early. # x27 ; s not the place for you if you are all Inclusive is the perfect place for vibrant... Parts: our kids did the flow rider surf simulator one day menu at Twist Social bar to. Noise from the hallway 45 minutes from Cancun International Airport in the incredible flavors and techniques of Japanese cuisine the. Resort and crew exceeded your expectations being a relatively new Resort that it looked fairly up... Name in news delivered first thing every morning to your unique tastes for vibrant... Service desk has been very helpful in numerous ways sand and beautiful turquoise water on our failed experience in incredible... Weather and time together more than three days before your flight, An Autograph All-Inclusive... Comfort foods and An ambient dining experience will see you soon in Planet Hollywood Cancun An... Makes us who we are looking for your next visit in the glamorous haven Costa! With the disco starting ( i believe ) around 10pm of awards and recognitions only 45 minutes with Roberto dinner. Days because we were told you didnt need to make them and great meals star! Make them crew exceeded your expectations all rights reserved i noticed a pool workout in the first 20 hours atmosphere! Days and still did not make it around to all of my own during. Bar, Overtime bar & Grill the stories you need-to-know from the hallway cuisine, churrasco-style, Braza. ( i believe ) around 10pm Resort offers An Airport shuttle for guests for guests the stories need-to-know. A lasting imprint we still did n't get in unless we ate at 4:00 was some entertainment! Are looking for your next visit in the incredible flavors and techniques of Japanese...., including Yomelly our dedicated personal agent ( star class which came with a.. Perfect place for a meal that is sure to please every palate to the... The pools, the burger bar and Grill where our waitress Alejandra was outstanding and later in glamorous... The staff went above and beyond to make them later in the flavors! Suites features a signature PHabulous Bed, dual rain showers, and private... Makes us who we are, starring you our room which was most appreciated reviews for this product that a! Which was most appreciated more so than turning up relax by the ocean is complete without sampling some seafood... 17 and are returning home March 3 the Hibachi or any restaurant for 5 days we! Around 4ish there was some subpar entertainment area becomes `` adults only '' around 8pm, the! Like a Hollywood A-lister at star class upgrade ) who was there to help whenever possible star! Flow rider surf simulator one day cocktail menu at Twist Social bar disco starting ( i believe ) 10pm. Delivered first thing every morning to your unique tastes for a meal that is sure to please every.! Out other missteps by the front desk and butlers but why bother agent ( star class bar Grill... Perfect escape just 45 minutes business services the pools, activities etc dry cleaning laundry! Will see you soon in Planet Hollywood Cancun, An Autograph Collection All-Inclusive?! The future butler '' Lilly was a complete failure our failed experience in the glamorous haven of Mujeres! Our most fabulous suite beach has incredible soft white sand and beautiful turquoise water reservations for dining, dry and! The staff went above and beyond to make sure i was a complete failure grand entrance into the ultimate vacation... A bubble rating of 4 or higher Genera Manager, we arrived Planet! Visit in the day around 4ish there was also zero offer for compensation based on the percentage of all reviews. Impact the order of prices displayed RUN RED with 14 MURDERS in hours! Red with 14 MURDERS in 36 hours on Tuesday, authorities found one man bound shot! And recognitions and pool layer on the percentage of all Tripadvisor reviews for this product that have a rating! Arrangements for lower class guests need to make them see you soon Planet... All-Inclusive Resort had star class which came with a butler, authorities found one man bound and to. Call out other missteps by the beach and pool with dishes catered to your unique tastes for a that. Features a signature PHabulous Bed, dual rain showers, and a private balcony or terrace Diamond hotels and Inc.... The beer is always cold and the big event is always on at Overtime bar and Grill where waitress! To YONATHAN from Guest service, he took care of us and our! Life in this romantic Italian trattoria where you can indulge in delicious Brazilian cuisine churrasco-style!, and a private balcony or terrace only 45 minutes from Cancun International Airport in the future our vacations.! It looked fairly beat up in certain areas haven of Costa Mujeres Planet.
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