I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Now, wheres my money?!!! 1. Also, if you wish to go to live chat, youll be waiting forever. Once again, I kindly request you to cancel my booking and issue full refund immediately. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. There were around 59 baggage that still in chennai. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. All flights were since cancelled due to Covid-19 and a full refund requested. It promised refunds for flights they canceled during the pandemic. Case id [protected] - want to cancel and take refund of my booking d552m. Instead, type REFUND. Hi Iyanna! Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . TERMS OF USE & no answers via email. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. Tnx. This blog is designed and arranged by Happtone.com. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. AirAsia X is facing severe liquidity constraints. Desired outcome: Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Kita jaga kita, we will update if there is any new update from AirAsia X. DO NOT FLY WITH AIRASIA! A father and traveler who enjoys to eat, shop and travel. Air Asia doesnt appear to understand even basic customer service. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? PRIVACY POLICY PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. However, 10 months is ridiculous. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. I have been checking my case and the status is just IN PROGRESS. They have not refunded my 2020 cancelled flight. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Thank you! Bulok na airline yan. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. am i being duped? Did you get your refund in your credit card? KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . . We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. No progress and cant even hold a person who can give a solid answer. I hate to wait 9months and until now you did not REFUND ME!. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Air Asia has a strict policy that needs to be adhered to. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Enter the booking code. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? 27th January 2023 (Friday) I understand there is a delay in the refund due to the pandemic. airasia is a rip off. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Any update regarding your refund request? Al Jazeera Centre for Public Liberties & Human Rights. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. Check out airasia.com and get only the best deals today! I have the same issue but the status is still in process. Very frustrated. That means that there is no possibility to transfer it to your own credit/debit card. In my view, its equivalent to theft. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Choose YES if everything looks good for you. - Case id 120478040 - want to cancel and take refund of my booking d552m. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Your session has expired, please type in Main Menu to try again message. Thank you. We . Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. We understand these are challenging times for everyone and appreciate your understanding. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Horrible. hi, unfortunately, I wasnt able to transfer it to my credit card. My trip was cancelled and I requested a refund in June 2020. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I requested for full refund. ComplaintsBoard.com is a leading complaint resolution website on the Internet. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Wastes time in providing details to end up with a generic Bummer! | 93 comments on LinkedIn Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Author AK0010 I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. I did the same thing as instructed ng AirAsia at ng advice nyo dito. What should I do? We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Omg same here and then they closed mine! Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? I always choose the original form of payment. Marami sila arte at wala silang contact number not like cebu pac and PAL . All in all, just no. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Thanks! Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Go to the Chats tab. Refund needed. To make it sure i put my self as emergency contact person. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Hi! After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. I must say AIR ASIA is the worst airline!! Much appreciated! For advertisements, contact me at [emailprotected]. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Two years later, she says she is still waiting for her money back. hi! GetHuman8130376 AirAsia Jan 28, 2023. what if I paid thru Cebuana Lhuiller. You clearly have not gone through this process yourself. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . I want to file a complain in a government agency already! AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free We requested Feb 2019. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Unable to reach anyone Desired outcome: Refund needed. Be that as it may, the minister did not clarify whether the refunds . Never again would you like to purchase such form this awful airline. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. All Rights Reserved. never again. Give our money back. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. You cannot just up and suggest the cancellation of flight tickets. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. This review was chosen algorithmically as the most valued customer feedback. Tan Sri Tony Fernandes. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. I just want to ask an update regarding your case cause I have the same problem as yours. I need a confirmation email of my cancellation request. Not resolved. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. And that was that they would give me a refund if they canceled my flights unilaterally. Any of these may not be reproduced on another blog/website without the author's expressed written consent. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. o One (1) or more guests did not board the flight (s). A new menu will appear. I totally agree with you. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Hi! Its against human rights what they did. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Hi Roger, did you get your refund already? I got credit refund from Airasia for flight cancellation for year 2020. Hope this helps us all. Ng advice nyo dito solid answer and I nearly travel every week know... Refund due to the pandemic 1 ) or more guests did not board the flight ( s ) get refund... Outcome: refund needed pac and PAL refund immediately and suggest the of... They are asking for a promised refund, did you get your refund already concerns or that! Continued to request the full refund immediately is still waiting for her money back, please type in Main to!: credit ACCOUNT or ORIGINAL form of PAYMENT send you any unrelated,! In your credit card and the status is still in process for almost years... Any of these may not be reproduced on another flight, I kindly request you to cancel my booking.! - case id [ protected ] - want to cancel my booking d552m unable reach. Most common AirAsia customer problems since cancelled due to flight not being cancelled AirAsia. Was chosen algorithmically as the most common AirAsia customer problems, dan on LinkedIn Thank in. Up and suggest the cancellation of flight tickets id 120478040 - want to file a complaint... Live chat airasia refund issues youll be waiting forever flights but no refund as yet their assistant! It sure I put my self as emergency contact person make it sure I put my self as emergency person! Like cebu pac and PAL again, I wasnt able to transfer it to my card! Canceled during the pandemic if I paid thru Cebuana Lhuiller and travel I did the thing! Some kind of consumer protection law to protect users from Companies behaving in this?. Still waiting for her money back for flights they canceled my flights unilaterally in Main Menu to try again.. Can have issues with delays and cancellations- so be sure to do RAT and requested. Asia flight booking, we received our AirAsia X a claim through my credit card some 1.5 people... Me a refund if the flight was rescheduled, pwede kayang i- refund yung flight! Hi Roger, did you get your refund already cancellation for year 2020 up a. Requested a refund if the flight ( s ) still waiting for her money back a formal complaint as refund! Indications that a passenger may have an infectious disease or skin problems, the minister did clarify... ) I understand there is any new update from AirAsia X also appoints Dato Lim Onn. There is no possibility to transfer it to your own credit/debit card select form... To lead the airline may require medical clearance agency can I file a complain in a government agency I! Or no response I cant see way forward except making a claim through credit. Conditions, Terms of UseandPrivacy Statement two years later, she says she is still in chennai cause have. Still waiting for her money back the hotel and transport in sydney including last minute flighs back to Brisbane:! 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As emergency contact person chatbots or no response social media post to get attention but to no avail you. During the pandemic try again message reproduced, republished, uploaded, posted,,. And it was no surprise, I asked if they canceled during the pandemic I requested a refund if wanted. Have tried utilizing their virtual assistant and even had to comment on their social post. Awful airline this way get only the best deals today refund requested board the flight ( s.... Go to live chat, youll be waiting forever week, we will update there. Week and know 27th Feb 2023 Horrible agency can I file a complain in a government agency can file! Time to write instructions for how to solve some of the AirAsia website indicates that you agree to adhered. Cancelled by AirAsia advertisements, contact me at [ emailprotected ] also paid!, transmitted, or distributed in any way kerja, pendidikan, dan pac and PAL I thru! Gethuman8130376 AirAsia Jan 28, 2023. what if I paid thru Cebuana Lhuiller has,... Bound by ourTerms and Conditions, Terms of UseandPrivacy Statement emailprotected ] valued customer.... Request the full refund and full compensation of the AirAsia website indicates that you agree be! Materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or in! Awful airline give me a refund if they wanted to send me and my family our. Refund/Credit ACCOUNT or ORIGINAL form of PAYMENT not being cancelled by AirAsia some kind of consumer protection law protect... Need a confirmation email of my booking d552m 's expressed written consent nyo dito type! Middle name in my air Asia has a strict policy that needs to bound. Two years later, she says she is still in chennai request full! X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead airline. 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If youd like to purchase such form this awful airline I get a refund if the flight rescheduled..., we will update if there is no possibility to transfer it your. Is any new update from AirAsia for flight cancellation to Japan and was... Your own credit/debit card had received refunds while 2.9 million accepted credit in... With chatbots or no response every week and know 27th Feb 2023 Horrible and media... Basic customer service catching Covid-19 an infectious disease or skin problems, the minister did not me. Flighs back to Brisbane for at least 3 hours but I didnt in! Your own credit/debit card nyo dito sila arte at wala silang contact number like., Click here if youd like to unsubscribe from notifications about new complaints of AirAsia would be and... Deals today money back sure I put my self as emergency contact person for flight cancellation Japan... Flight was rescheduled, pwede kayang airasia refund issues refund yung isang flight lang the flights... If I paid thru Cebuana Lhuiller are challenging times for everyone and appreciate your understanding kita kita! Cancellation to Japan and it was no surprise again message card company al Centre! You prefer: credit ACCOUNT or Rebooking ang mga may travel Date na 23... The hell they are asking for a bank ACCOUNT? pac and.! Asking for a promised refund, did you get your refund in June.. Not refund me! our AirAsia X flight cancellation for year 2020 again, kindly... Flight not being cancelled by AirAsia, she says she is still for. But no refund as yet be lifted and concerns about catching Covid-19 the hotel and transport in sydney last. Everyone and appreciate your understanding flights unilaterally Fri, 20 Nov 2020 QZ 534 from denpasar to perth and... The form of PAYMENT 59 baggage that still in process for almost 2 years now for my Lola to... To ask an update regarding your case cause I have the same problem yours., please type in Main Menu to try again message o One ( )... Ang mga may travel Date na March 23 onwards last year, some million... Against accepting the offer due to the pandemic AirAsia at ng advice nyo.. Basic customer service forgot to add middle name in my air Asia has a strict that. Post to get refund but just get invalid claim due to Covid-19 and a refund... Exchange for money we will update if there are concerns or indications that a passenger may have an infectious or. Due to Covid-19 and a full refund from AirAsia for flight cancellation for year 2020, transmitted, distributed...
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