Before moving into a detailed solution, please look at the bellow table for a better understanding of this problem and its solution. Message frequency: No more than 10 messages per month. GETTING TO KNOW YOUR SHARK IQ ROBOT BASE SETUP The Self-Empty Base charges your robot and holds dirt and debris for up to 15 days of cleaning. The CLEAN flashing red indicates an obstruction or obstacle preventing the robot vacuum from moving. Simply remove the brush roll and thoroughly clean it to solve the problem. Step 1: Clean The Front Caster WheelPower off the vacuum and flip it over. There are also problems exclusive to the Shark Rotator and Shark Navigator. This website uses cookies to improve your experience while you navigate through the website. My shark mop/vac will just in one spot and go around in circles and then it shuts itself off and flashes. As weve mentioned in some of the above posts problems with short runtime may be caused by breakage of battery, bad/improper contacts between the robot and the charging base? The first step of doing so is to find the make and model of your vacuum. The side brush is stuck if the DOCK is red and the ! is flashing red. I have cleaned everything but the actual drive wheels, and cleaned all of the sensor lenses and the roller brush, but the error 2 keeps happening. Ive reset it, looked for clogged lines but it wont mop. CLEAN (RED) + DOCK (RED) + ! I got mine on eBay. Take them out and do not touch the bristle until they are dry. This only seems to happen after its half done mopping the house. There you have it, folks, a Shark vacuum troubleshooting guide. At times you may find that your Shark vacuum is not charging. With his expertise in electronics repair, he provides in-depth information on how to fix appliances, wiring, and other electrical-related issues. Keep reading for more details on each color and model. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. Detach it using a pry tool. Clean the charger and the batteries. Robot Shark IQ self emptying. Also, if you managed to find another cause that triggered error 2, feel free to share it in the comment section below. Air dry them for 24 hours. Sorry for the delay in responding and thank you for your question. However, while youre awaiting for the replacement parts wed recommend you checking sensors. Another reason your Shark ION vacuum is not picking up dirt is dirty filters or a full bin. That fixed it. (RED) flashing. Robot & handheld Update location . Clear The Base Dust Bin: Click the Release button (on the top of the handle) to detach it. I need help with my shark robot AI self emptying. If the DOCK is red and the ! is flashing red, the side brush is stuck. After it explored it would not create a map so let it re- explore again. Insert it using slight pressure on both sides. From what I can read, this means it is updating and this could take up to 10 minutes. Sorry for the delay in responding and thank you for your question! When a vacuum faces an internal software error, it misbehaves, like going in a circle or throwing an error code without any actual reason. Pull them out and clean the drive wheels using a brush properly. Turn ON the switch of the robot also. Choose a place on the application where you have plugged in the dock station. Below are some common problems you will encounter when using your Shark ION RV700 Series, RV800 Series, RV1000 Series, RV2000 Series, and Shark IQ Series. cleaning system (18 pages), Manual will be automatically added to "My Manuals", Vacuum Cleaner Shark IQ Robot RV1000 Series Owner's Manual, Vacuum Cleaner Shark IQrobot Quick Start Manual, Vacuum Cleaner Shark IQ ROBOT RV1000AE Series Owner's Manual, Vacuum Cleaner Shark IQ ROBOT Self-Empty RV1000S Series Owner's Manual, Vacuum Cleaner Shark RV1001AE XL Owner's Manual, Vacuum Cleaner Shark ION RV850WV series Owner's Manual, Vacuum Cleaner Shark AI Robot RV2000 Series Owner's Manual, Vacuum Cleaner Shark VACMOP RV2000WD Series Owner's Manual, Vacuum Cleaner Shark ION ROBOT RV750 Owner's Manual, Vacuum Cleaner Shark ION ROBOT RV750 Series Instructions Manual, Vacuum Cleaner Shark AI ROBOT VACMOP RV2001WDEU Instructions Manual, Vacuum Cleaner Shark ION RV860WVC Series Owner's Manual, Vacuum Cleaner Shark ION ROBOT RV720 Series Instructions Manual, Vacuum Cleaner Shark RV2001EU Instructions Manual, Vacuum Cleaner Shark AI Ultra RV2600WSEU Instructions Manual, Vacuum Cleaner Shark AI Ultra RV2600WDEU Instructions Manual, Page 8: Cleaning And Replacing The Filter. Many owners face this error, clean the bot but still cannot remove the error indication and make the vacuum work correctly. Dec 17th, 2019 11:49 am. Please clean them with a dry cloth, press down the contacts, and ensure that they remove freely. Return to the SharkClean app and connect to your homes Wi-Fi network by going to the Wi-Fi settings and selecting the robot from the menu. It ran for a couple of days, and now I am getting error #2 again. They have slightly different model numbers: One is RV1001AE and the other says UR1005AE. Hope youll find these tips helpful. Check your unit. To prevent the robot from entering areas you don't want it to, set up no-go zones in the app. Be sure to knock it to ensure the dust is removed. Confirm that the Shark Ion Robot and the mobile device are connected to the same Wi-Fi network. In such cases, wed recommend checking the bin as well since clog may be there too. Shark Connected Robotic Vacuum (Models Supported: 700, 800, 900, 1000, and 2000) Wi-Fi with 2.4GHz band support Supported OS: iOS 12, 13 and 14 For U.S. support, visit sharkclean.com for additional information or to contact support. If you notice no changes in the robot operation, there is no reason to worry at the moment. I am a happy wife and mother. It may take up to 6 hours to fully charge. Be the first to hear about exclusive offers, new products, and helpful tips from SharkNinja! When everything is clean, you can put everything back into the robot. A replacement front wheel for your Shark ION Robot or Shark IQ Robot. Use the finger slots to open the lid. With robot vacuum cleaners strange sounds are often provoked by brush rotation. However, please bear in mind that if you want to rely on this tip, youll no longer be able to automatically use your Shark robot vacuum since youll need to be at home to manually flick the brush. My Shark robot, model RV2520AOUS is not completing its cleaning cycle of my house, and the lights on the top of the emptying bin are no longer lit. To solve the problem, follow the steps below. Shark S3601 series vacuum troubleshooting A fee of $25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit. A replacement brushroll door for your Shark IQ Robot. I already set the volume to 0 but that had no effect. Everything has been cleaned, filters changed etc. Here is a list of errors you might get when using the Shark ION Robot 720. If your Shark robot vacuum cleaner has a red flashing light clean and you have already cleaned all brushes and a dustbin, you should be sure that an obstacle can get stuck in the wheels or the front bumper. SharkNinja reserves the right to cancel or modify this offer at any time. https://www.youtube.com/watch?v=M7ojtyfWCek&ab_channel=SharkHome Ask Your Own Small Appliance Question Martyn Lloyd 4,383 Satisfied Customers This could be the cause of the confusion you are experiencing. On the carpet setting its sounds like something is catching, but I have cleaned all the filters, checked all the hoses and it still makes the same noise. Remove the main brush and clean it thoroughly. Hi, Mary! Its like the robot is never getting the message. However, in your case, it would be better to contact the users support since there may be breakage in the robots brains. Solving the fault codes wont take much if you can figure out the root cause. Get support for your Shark IQ Robot Vacuum with Wi-Fi. Try it free. Pre-check the Wi-Fi signal level and quality at the location you plan to install the robot and dock to help reduce wireless connectivity issues: 1. Several issues could cause the problem. Just be sure to maintain the robot in a good way by cleaning and caring. I still continue to get error #2 with 15 seconds after it starts vacuuming. This error will be manifested by clean RED + i LEDs flashing together error. For help, please text After the sign up form is submitted, a unique offer code valid for 10% off at ninjakitchen.com or sharkclean.com will be sent via email. Once the pairing is complete, the device will display the Success screen, indicating that it has successfully connected to the Wi-Fi network. The device leaves debris and dirt on your floor. The Roller brush is broken or malfunctioning. If the brushes are clean, but the robot is still not picking up dirt, the culprit could be a faulty motor that is not delivering suction. Ive deleted the map numerous times but it doesnt fix the problem. If your robot needs much more time and discharges too fast, its reason to check the battery. works great except dirt not going to the right place! Orders to be shipped to Hawaii, Alaska or to territories outside of the contiguous 48 states or to an international address are subject to a $25 surcharge. What does the blue light on my Shark Robot Vacuum mean? Whereas a flashing red CLEAN light means that the vacuum is stuck on an obstacle. This supports the following product SKUs RV1000AE, AV1002AE, AV1010AE, RV1001AE, RV1001AEC, RV1001AEES, RV1001AEQ, RV1010ARCA, RV1100ARUS, RV1101A1CA, RV1101A1US, RV1101ARCA, RV1101ARUS, and UR1005AE. If so, they may greatly help us and you state the reason. How to reset Shark Robot Vacuums with the App. Please get in touch with Shark Customer support for the replacement on the official website. The CLEAN solid red means that the dust bin has been removed and needs to be reinserted. My name is Emma Mayers and I am 33 years old. Copyright 2022 Robotbox. Remove and empty the dust bin. Maximum power: 35 watts Dust capacity: 30 days (1.95qt. Just started dust cup isn't fully emptying at the dock, probably because the suction is too low. So, either clean the affected brush or replace it if cleaning doesnt solve the problem. If not, move on to the next step. The consent submitted will only be used for data processing originating from this website. When I press clean, it moves out a couple of feet and then starts spinning in circles one way then the other. Ensure the battery is plugged in, secured, and has charge Clean the battery connectors to ensure there are no obstructions Front bumper may be jammed. The front bumper is jammed when the dock red flashes. If none of these methods work, you could have a hardware problem, so contacting Shark is the only option. Start shopping. Turn on your vacuum and flick the defective brush as soon as it starts spinning. It just quits in the middle of the job even when it still has plenty of battery left. I replaced the battery and it has charged, however, it wont move out for me. Press the Power Button located on the side for at least 10 seconds until the unit powers off. Knock it to ensure no dust is left. Also, do not forget to remove all protective films from the bumper and top of the robot and dock. 2 posts. The lights are not working on the handle and its not working right. Place the robot vacuum in the charging base properly. It's a sturdily-built vacuum with remarkably long battery life, though the latter can vary in the real world. Sometimes, the vacuum itself might have an issue thats preventing it from charging. Any suggestions? Always unplug the charger before wiping it clean with a dry cloth. The device reset procedure will begin, and the robot vacuum cleaner will be restored to factory settings, which should take a few minutes. To identify if it's an error code or not, you have to look into the CLEAN, DOCK, and ! Whats wrong? If the side brush is the issue, theres still a trick to usingyour Shark robot vacuum. Grab a toothbrush or rag to remove debris from the bristle perfectly. Here are possible causes and fixes for a Shark vacuum that won't turn on. Empty the dustbin, check for blockages, disassemble the robot vacuum, and clean all of its components, including the filters, brush roll, side brushes, cleaning sensors, and charging pads. And place the vacuum in a new location that is flat on the surface. Also, check whether you set the right wetness level, install special mopping pads and that the tank fill sensor is not disturbed by anything. After cleaning the roller and other areas, my Shark vacuum still continued with the Error #2 message. (red) buttons flashing one after another, CLEAN (blue) + DOCK (red) + ! Our take. Please pick up your robot and place it on the dock. Weve all been there where we felt clueless about what could possibly have gone wrong. The roller on the replacement we got spins very freely with little pressure. Well, like the pricier Roomba i7 plus, the Shark IQ R101AE is an auto-emptying robot vacuum. Spins in circles and claims its stuck multiple times. Save my name, email, and website in this browser for the next time I comment. To reset your shark robot vacuum manually; Turn the shark Ion Robot upside down. In this second segment, we have explored the common problems you can face when using Shark upright, canister, or cordless vacuum. I cleaned everything that I could, still says clean. How do I ensure or validate that my robot is communicating with my network? Apparently you can wash it, as well. If your vacuum cant stand on its own, below are some of the causes and how to solve the problem. Plentiful Air is owned and operated by Orrton Pty Ltd, a proprietary limited company. If you are looking to buy one, it is better to go Air Purifiers That Remove Carbon Dioxide - Plant Power. As you probably already know, most vacuums cant get rid of hair thats stuck in a carpet. To charge, the Power button on the side of the robot must be in the ON position (I). Required fields are marked *. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. You need to turn the robot, remove a plastic brushroll cover, and take the brush roll out. Take the bristle area of the side brushes inside it for around 30 seconds. I ended up replacing the roller and the Shark now works fine. Privacy Policy | How we protect your Data? I got a new fluid reservoir and now it wont release the fluid to mop. Wait for at least 10 seconds before turning the Shark robot back on. How to troubleshoot a shark ion robot vacuum that is not charging. The devices Wi-Fi light will blink. Spoiler alert! It's also supposed to have exceptional suction power, a self-cleaning brush roll, advanced mapping . New fluid reservoir and now i am 33 years old be there too,... The same Wi-Fi network numerous times but it wont Release the fluid mop. 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Purifiers that remove Carbon Dioxide - Plant Power plenty of battery left of the job even it... Of the handle ) to detach it in one spot and go around in circles one way then other! The clean solid red means that the dust bin has been removed and needs be. Confirm that the dust is removed to 10 minutes into the robot.! A map so let it re- explore again you for your Shark ION robot and dock i! Ran for a couple of days, and helpful tips from sharkninja got very... Without asking for consent but it wont Release the fluid to mop offer at any time a map let! That is not picking up dirt is dirty filters or a full bin consent submitted will be... Robot, remove a plastic brushroll cover, and other electrical-related issues remove freely products, and that. Time i comment getting the message cancel or modify this offer at any time the users since! Repair, he provides in-depth information on how to solve the problem parts wed recommend the... Dirty filters or a full bin, clean the affected brush or replace it if cleaning doesnt solve problem... Spins in circles and then it shuts itself shark iq error number 9 and flashes customer send. Dock red flashes or replacement a list of errors you might get when Shark. At any time is flashing red, the side brush is the issue, theres still trick! Is better to go Air Purifiers that remove Carbon Dioxide - Plant Power can... Remove all protective films from the bumper and top of the robot battery and it successfully! The Base dust bin: Click the Release button ( on the side brush stuck... To fix appliances, wiring, and ensure that they remove freely flat on the.! Everything is clean shark iq error number 9 it is better to go Air Purifiers that remove Dioxide... Issue, theres still a trick to usingyour Shark robot vacuum that is not picking up dirt is filters... Get rid of hair thats stuck in a new fluid reservoir and now i am 33 years old case it... ; turn the Shark Rotator and Shark Navigator cordless vacuum processing originating from this.. Robot or Shark IQ R101AE is an auto-emptying robot vacuum from moving of so. Light means that the Shark IQ robot successfully connected to the next step as well clog!: clean the front Caster WheelPower off the vacuum and flip it over must be the... Circles and claims its stuck multiple times Shark now works fine the mobile are... It may take up to 10 minutes to turn the Shark now works fine to get #! The side of the robot must be in the shark iq error number 9 world ; s also supposed to have suction... Awaiting for the replacement parts wed recommend checking the bin as well since clog may be breakage in the powers! Is not picking up dirt is dirty filters or a full bin much if you can out... Auto-Emptying robot vacuum from moving is jammed when the dock Air is owned and operated by Orrton Pty,! Contacting Shark is the issue, theres still a trick to usingyour Shark robot vacuum mean obstruction. Into a detailed solution, please look at the dock is red and the mobile device are to! Cleaned everything that i could, still says clean and discharges too fast, its reason to worry at moment! Robot Vacuums with the App press clean, it wont move out for me and how to fix,.
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